Privacy Policy

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Pondicherry Spa & Wellness Centre ("we", "our", "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

• Contact details — name, phone number, and email when you fill in our booking form or contact us via WhatsApp.
• Appointment details — the service you selected, your preferred date/time, and any health concerns or special requests you share voluntarily.
• Usage data — pages visited, time spent, and device type, collected anonymously via Google Analytics 4 to help us improve our website.

2. How We Use Your Information

• To confirm and manage your spa appointments.
• To send appointment reminders via WhatsApp (only with your consent).
• To respond to enquiries and provide customer support.
• To improve our services and website experience.
• We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. WhatsApp Communication

When you use our booking form, your details are sent directly to our WhatsApp Business number (+91-8122275715). WhatsApp messages are subject to WhatsApp's own Privacy Policy. We only use WhatsApp to communicate about your booking.

4. Cookies & Analytics

We use Google Analytics 4 to understand how visitors use our site. GA4 uses cookies that collect anonymised data such as pages viewed and session duration. No personally identifiable information is shared with Google Analytics. You can opt out using the Google Analytics Opt-out Browser Add-on.

5. Data Retention

Booking-related information shared via WhatsApp is retained only as long as necessary to fulfill your appointment and for up to 12 months thereafter for quality-assurance purposes. You may request deletion at any time.

6. Your Rights

Under applicable Indian law and international best practices, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data.
• Withdraw consent for communications at any time.

To exercise any of these rights, contact us at info@pondicherry.spa or WhatsApp +91-8122275715.

7. Security

We implement appropriate technical and organisational measures to protect your information. However, no internet transmission is completely secure. We encourage you to contact us only through official channels listed on this website.

8. Third-Party Links

Our website may contain links to external sites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices of these third-party websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. Continued use of our website after any change constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@pondicherry.spa
• Phone / WhatsApp: +91-8122275715
• Address: 45, Rue de la Marine, White Town, Pondicherry – 605 001, India